1. Purpose of Collection and Use
Aquaworks Co., Ltd. processes personal information for the following purposes:
- Receiving and processing customer inquiries
- Fulfillment of service contracts and provision of services
- Customer management and marketing
2. Personal Information Items Collected
- Required: Name, phone number, email
- Optional: Company name
3. Retention and Use Period
In principle, personal information is destroyed without delay once the purpose of collection has been achieved. However, information may be retained for the following periods as required by relevant laws:
- Records related to consumer complaints or disputes: 3 years
- Records related to contracts or subscription withdrawal: 5 years
4. Right to Refuse Consent
You have the right to refuse consent to the provision of personal information. However, if you refuse, your use of the inquiry service may be restricted.